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Geek Teks. Not the Geek Squad …better!

Computer repair is not just for geeks. You can repair your own computer too. We’ll show you how.

About Us

Geek Teks was a company that was founded in 2003, shortly before the word “geek” started to become so popular in other computer repair company names. It is not our goal to prove our originality in name. However, it is our goal to prove our trustworthiness and unparalleled quality of service offered to our clients. As a company, Geek Teks has attempted to formulate a business model that will provide our clients with a level of trust which is hard to find elsewhere in the industry. For proof...(click here for more)

8 quick questions to ask your computer repair geek before doing business?

So, as a customer, how do you avoid computer repair fraud? Fortunately, there are a few simple steps that you can take to avoid a fraudulent mishap from a computer repair company.

  1. Ask the company what their minimum charge up front would be. Most companies refer to this charge as their diagnostics fee. Some companies have an exorbitant minimum and they will charge this regardless of whether or not they get the diagnosis right.
  2. So the second question logically follows, “If the diagnosis is incorrect, do you still charge?” The answer really should be “No”, or at the very least, the company should be willing to split the difference of the diagnosis should you prove that the technician concluded the wrong problem.
  3. Ask the company what their “no fix” policy is? In other words, if a technician comes out to your business or home and attempts to fix your computer or network problem but is unsuccessful, will you be charged for his time and effort? Really you shouldn’t be charged. If the technician does not have the skills necessary to resolve your problem, you shouldn’t be charged for his attempts.
  4. Ask to see the companies written policies beforehand. Maybe they have a link to these placed on their website.
  5. Ask the company if they are bonded or have had thorough background checks run on their technicians? Character is everything in the computer repair industry.
  6. Ask the company if their technicians are experienced? Some companies (I won’t mention any names), hire any pimple faced high school nerd as long as they will upsell services to the company’s clients. Skills and experience are not always taken into account for a lot of computer repair companies, or at least, are they not prioritized properly in the order of importance.
  7. “Are your technicians certified?” Certifications, will indicate at least that the technician has gone through some training in attempts to bring his skill level up to speed technically. And a highly certified technician usually is fairly skilled at what he does. But certification should definitely not be the most important or most advertised quality of a computer repair company.
  8. “Are you a member of the BBB or your local Chamber of Commerce?” Again this should remain one of the lesser priorities of importance. Because of the bureaucratic delays of some of these organizations, it is often too late before the members therein are disciplined for bad business behavior. So be careful not to place too much emphasis on this one either.

I hesitated putting in these last two suggestions because they are highly overrated. Nevertheless, they are somewhat important. Still most of the emphasis should be placed on the first six stipulations.

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. 31 Oct 07 | Tips | Comments (0)

Watch out for computer repair fraud!

So why am I posting a video about computer repair fraud when we (Geek Teks) are attempting to sell our computer repair services? It doesn’t make sense! …Or does it? Well, I think it does make sense. Why? Because the companies mentioned in this video: Geek Squad, Firedog, etc., all fail to implement a quality fraud prevention strategy into their SOP’s (Standard Operating Prodedure) on behalf of their customers. But I believe with all my heart that we do. We do implement a procedure that helps our customers avoid fraud. And this is because we heavily rely on advise and suggestions from our customers and from people like you.

At Geek Teks, we offer a “You don’t pay unless we fix it” policy. In fact, you won’t even pay if we diagnose the problem incorrectly. Let’s say for example (Not that this would happen. Mis-diagnosis’s are rare within our company) , that Mike comes out to your house. He attempts to find out why you computer is not booting properly. He diagnoses the PC and determines the motherboard is fried. But you have your doubts. So you take your computer to computer repair company (B) for another opinion. Turns out a RAM stick is actually blown. If this ever happened, simply call us up and we will refund you your diagnosis cost per policy. This is one way in which we improve the rapport and trust amongst our customers.

Here is another way that we build consumer confidence in our service product. Unlike the Geek Sqaud, Firedog, and other well-known computer repair service centers, not only do you not pay UNLESS we fix it, but also, you do not pay UNTIL we fix it. We do not charge your account UNTIL after we have obtained your signature on our invoice indicating your complete %100 satisfaction with both our service and charges as they appear on the invoice. By implementing these policies into the framework of our SOP, we are able to build trust in our business and renew consumer confidence.

Also, all of our teks are highly experienced and therefore skilled. Our teks usually have at least three certifications: A+, Net+, and Sec+. Although we don’t feel the certifications are really the most important qualification of a good tek, we understand they are important in the eyes of most consumers. Finally, our teks undergo a complete and thorough background check.

Our company likes to be as transparent as possible to the consumer. Why? Because we have absolutely nothing to hide. See, when your an honest company, you can implement honest policies such as ours without fear of consumer fraud. We trust our customers and we know that our customers trust us. And that is just the way a good honest business in America should run.

Now, watch these video’s and tell me if you think these well know computer repair companies would fair better by implementing these same accountability strategies into their business models?

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Your comments and thoughts on how to further prevent fraud and dishonesty are appreciated.

-Kyle

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. 30 Oct 07 | Tips | Comments (0)

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