Personal Protector Pro 2009 – WO 2127914857
This customer had a peice known as Personal Protector Pro 2009 along with many other infections existing on his PC. The computer would run so slow in normal mode, it was virtually impossible to repair this way. On top of this lsass.exe would kick in and shut down the computer in 59 seconds. Yet, booting into safe mode was not an option as the PC would then blue screen. We were stuck with booting to a live OS and running scans from there until the infection was broken up enough to allow for us to do more in the normal desktop mode. Once in normal mode, we then quickly preformed an msconfig before the system rebooted due to something else newer starting up the old lsass.exe infection. The msconfig seemed to prevent enough infection from starting next time so that Spyware Doctor, which is installed along with McAfee on this machine, could start up and do some of its preventative maintainance. They both had been disabled due to the infection. Now lsass.exe was stopped and we were enabled to install our normal removal tools and finish the infection off. Personal Protector 2009 has now been removed and the system is clean. Total time on-site was nearly 2 and 1/2 hours.
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