Geek Teks. Not the Geek Squad ...better! » Work Orders

Personal Protector Pro 2009 – WO 2127914857

Kyle Moore — Thu, 10 Dec 2009 20:46:37 +0000

This customer had a peice known as Personal Protector Pro 2009 along with many other infections existing on his PC. The computer would run so slow in normal mode, it was virtually impossible to repair this way. On top of this lsass.exe would kick in and shut down the computer in 59 seconds. Yet, booting into safe mode was not an option as the PC would then blue screen. We were stuck with booting to a live OS and running scans from there until the infection was broken up enough to allow for us to do more in the normal desktop mode. Once in normal mode, we then quickly preformed an msconfig before the system rebooted due to something else newer starting up the old lsass.exe infection. The msconfig seemed to prevent enough infection from starting next time so that Spyware Doctor, which is installed along with McAfee on this machine, could start up and do some of its preventative maintainance. They both had been disabled due to the infection. Now lsass.exe was stopped and we were enabled to install our normal removal tools and finish the infection off. Personal Protector 2009 has now been removed and the system is clean. Total time on-site was nearly 2 and 1/2 hours.

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System Antivirus Pro Removal – WO 2122493490

Kyle Moore — Fri, 20 Nov 2009 18:26:14 +0000

Been running into a new piece of malware lately. System Antivirus Pro trojan type of spyware/virus that acts like a legitimate piece of software but isn’t. The software will start running fake scans and try to scare the victims into buying the product by showing all sorts of fake infection results. The only way the end user is able to get rid of the software along with all the fake results is by buying the product. And even this is only temporary relief at best from the scamming software. It will start up again in the future, showing more fake alerts and results and scaring good people into giving up more of their hard earned cash.

The software works by embedding itself deep into the system, elevating rights, and shutting off others. It will prevent any executable from running, thus preventing protection and security software from removing the product.

We have been removing this product only by the use of one of our bootable CD tools.

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WO 2109984563 – AntiVirusPro 2010 & Windows Police Pro Removal

Kyle Moore — Fri, 02 Oct 2009 19:08:37 +0000

Traveled on-site and discovered that our client’s PC had become infected with AntiVirusPro 2010 and the latest Windows Police Pro which seems to be infecting a lot of XP operating systems. We ran one of our proprietatry tools to kill all processes. This gave us just enough time to install another one of our tools which we used to break up the spyware components even more. We then booted to a live OS and removed the spyware program folders. Rebooted back into XP normally and installed further removal tools. Scanned and cleaned and then performed a quick system tune-up. An hour and a half later, problem solved.

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WO 2109303505 – Windows Vista boots to error

Kyle Moore — Wed, 30 Sep 2009 01:14:11 +0000

Customer stated that she dropped her laptop. It then only booted to black screen with error message. After doing a diagnosis, it was determined that the hard drive was bad. The hard drive was replaced and the OS restored.

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WO 2109294776 – Win Police Pro Spyware / Virus Removal

Kyle Moore — Tue, 29 Sep 2009 17:18:50 +0000

Laptop pickup. On-site diagnosis revealed that the customer had inherited the Win Police Pro virus. We pulled the laptop and repaired in the shop. The fix was relatively simple. The work order notes have more details on how this was repaired.

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WO 14474562 – Windows XP Recycles Itself, Restarts Automatically

Kyle Moore — Tue, 29 Sep 2009 16:30:43 +0000

An on-site diagnosis revealed that the customers machine would attempt to boot but then when it got to the Windows XP splash screen with scrolling status bar it would pause and then recycle. We attempted to repair this issue by recovering orphaned operating system files. In this particular instance the solutuion did not work, therefore, the customer was not charges for this service per policy. We then attempted to load XP system restore to turn back the clock to a known good working date. XP system restore would not load. Also tried “Last Known Good Configuration” – no success. Finally had to resort to a soft restore which maintained all customer data on the OS, but restored the operating system and applications to factory settings. This, of course, resolved the issue.

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WO 2018544818 – No Wireless Internet Connection

Kyle Moore — Thu, 24 Sep 2009 02:37:55 +0000

Traveled on-site. Discovered the customers laptop was picking up a wireless signal but not connecting to the access point. After further diagnosis, we discovered that the wireless settings had been tampered with. A quick re-setup of the wireless access point and security settings resolved the problem. The customer was very happy with the quick and professional service.

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WO 2104729106 – Vista OS System Restore

Kyle Moore — Mon, 21 Sep 2009 15:05:58 +0000

Customer had a virus that blocked all executable files. Besides changing all file names to explorer.exe, which is the only executable allowed to run, the only other ways to solve this problem would be by pulling the hard drive and scanning remotely or booting to a live OS and running a scan. Since the customer had no data they were concerned about, we will be performing a complete factory restore.

-Written from my G1 phone
-Kyle Moore

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