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Geek Teks. Not the Geek Squad …better!

Computer repair is not just for geeks. You can repair your own computer too. We’ll show you how.

About Us

Geek Teks was a company that was founded in 2003, shortly before the word “geek” started to become so popular in other computer repair company names. It is not our goal to prove our originality in name. However, it is our goal to prove our trustworthiness and unparalleled quality of service offered to our clients. As a company, Geek Teks has attempted to formulate a business model that will provide our clients with a level of trust which is hard to find elsewhere in the industry. For proof...(click here for more)

Watch out for computer repair fraud!

So why am I posting a video about computer repair fraud when we (Geek Teks) are attempting to sell our computer repair services? It doesn’t make sense! …Or does it? Well, I think it does make sense. Why? Because the companies mentioned in this video: Geek Squad, Firedog, etc., all fail to implement a quality fraud prevention strategy into their SOP’s (Standard Operating Prodedure) on behalf of their customers. But I believe with all my heart that we do. We do implement a procedure that helps our customers avoid fraud. And this is because we heavily rely on advise and suggestions from our customers and from people like you.

At Geek Teks, we offer a “You don’t pay unless we fix it” policy. In fact, you won’t even pay if we diagnose the problem incorrectly. Let’s say for example (Not that this would happen. Mis-diagnosis’s are rare within our company) , that Mike comes out to your house. He attempts to find out why you computer is not booting properly. He diagnoses the PC and determines the motherboard is fried. But you have your doubts. So you take your computer to computer repair company (B) for another opinion. Turns out a RAM stick is actually blown. If this ever happened, simply call us up and we will refund you your diagnosis cost per policy. This is one way in which we improve the rapport and trust amongst our customers.

Here is another way that we build consumer confidence in our service product. Unlike the Geek Sqaud, Firedog, and other well-known computer repair service centers, not only do you not pay UNLESS we fix it, but also, you do not pay UNTIL we fix it. We do not charge your account UNTIL after we have obtained your signature on our invoice indicating your complete %100 satisfaction with both our service and charges as they appear on the invoice. By implementing these policies into the framework of our SOP, we are able to build trust in our business and renew consumer confidence.

Also, all of our teks are highly experienced and therefore skilled. Our teks usually have at least three certifications: A+, Net+, and Sec+. Although we don’t feel the certifications are really the most important qualification of a good tek, we understand they are important in the eyes of most consumers. Finally, our teks undergo a complete and thorough background check.

Our company likes to be as transparent as possible to the consumer. Why? Because we have absolutely nothing to hide. See, when your an honest company, you can implement honest policies such as ours without fear of consumer fraud. We trust our customers and we know that our customers trust us. And that is just the way a good honest business in America should run.

Now, watch these video’s and tell me if you think these well know computer repair companies would fair better by implementing these same accountability strategies into their business models?

Save Video to PC
Save Video to PC

Your comments and thoughts on how to further prevent fraud and dishonesty are appreciated.

-Kyle

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. 30 Oct 07 | Tips
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